ServicePoints Overview | MarketCheckers

ServicePoints Overview – the two parts of our approach are:

1. Services to improve your company’s Customer Care on key topics

2. Products for Customer-friendly Service and Contact Points

These are both very important, because they:

Differentiate your business from the competition
Save time for Customers, and for you and your team
Keep Customers coming back, again and again and again

And, if your business is already doing well, there are always ways to raise the bar.

1. ServicePoints Services: for Sales and Customer Service Standards

Mystery Customer programmes are very effective at improving Customer Satisfaction, Conversion and Retention. A major principle behind how mystery shopping works is that employees always need to perform well, as they never know when they are dealing with a real customer or a mystery shopper.

By independently and impartially assessing the journey that customers experience, we can identify possible improvements to the process. Survey Feedback from Real Customers can corroborate Mystery Customer feedback, but is more difficult to obtain in such detail.

Comparing these two types of information, from Mystery Customers and (real) Customer Satisfaction surveys and making them consistent is very effective.

If you’d like to dip your toe in and give it a try, the first step can be to do a “pilot study”, for a relatively low cost. Or, you can receive a free mystery enquiry if you complete an enquiry form for one of our products.
That way you get an idea of the type of information you’ll receive. If you like that (and we’re sure you will), we can give you a quote for a larger exercise, if you wish. .

2. ServicePoints Products:

a. For Customer-Friendly Contact Systems

Customer-friendly Telecoms and Card Payment systems are very important for increasing Initial Sales to Customers, as well as encouraging Repeat Sales.

It’s all part of making the Customer Journey as easy and pleasant as possible.

Pre-contact suggestions: Check your contract end dates for the products and services you’d like to check, and make a calendar note to get MarketCheckers to check them out 3 months before, so you don’t miss out.

Remember: You can ask for an indicative cost at ANY TIME to make an initial comparison.

Simply complete the relevant form(s) and ask MarketCheckers to calculate how much you would pay….starting from now….even if you’re in a contract.

Also, if you sign up for any of of our products or services, you can get up to 4 months of some products for FREE. Details on the enquiry forms below.

b. To offer Extra Points of Service to your Customers

By offering facilities such as Electric Vehicle charging points or high quality coffee, you have the opportunity to

Encourage customers to spend more time (and maybe money) on your premises
Attract customers you might not have otherwise done, by offering something different
Either break-even to cover costs or make a profit by charging for these (or provide free coffee and eliminate money and time spent on Starbucks or Costa Coffee runs).
Provide welcoming and convenient facilities to business visitors
Obtain a grant for EV Charging installation
More details on application

Get a Quote for Quality Coffee with Machine from £46 a month

Get a Quote for Electric Vehicle Charging Points

Maybe at some time in the past you’ve asked yourself:

“How could we convert more enquiries into sales?”
“Would we like more customers to come back?”
“Which customers haven’t I heard from recently, why’s that?”
“How many of our customer recommend us to others?”
“Have we got the best or most cost-effective contact systems for our needs?”

Following the ServicePoints programme will help you to do all of the above.

Plus, satisfied customers are also much more likely to make recommendations to people they know, and that is possibly the best form of advertising.