Customer Success at all Points of Contact

Coverage for Consumer and B2B Sales 

• Service and Sales Performance Tests by Mystery Customers
• Customer Contact Technology: Telecoms & Card Payments 
• Sales Enquiry Conversions and Customer Retention
• Prime Market Positions: Sustain Competitiveness

Customer Service and Retention is Key

The bottom line about staying in business is simple, in principle at least: keep your customers coming back, both B2B and B2C.  

Hi, I’m Mark. I have been helping businesses do exactly that for a long time, including many major household names, as well as SMEs.  

OK, so you have Customer Enquiries coming in. Presumably you want to convert as many of these as possible into paying customers, and keep them coming back…

Many years of experience tell me that the most effective way to boost Sales Conversions and maximise Customer Retention (as well as Recommendations!) is consistently excellent Customer Service, on a foundation of motivated team members.  So, to help you out, my business provides clients of all sizes with:

  • SalesPoints reporting on what will make even more customers buy from you
  • ServicePoints customer-supporting products and services

                                        

Together, SalesPoints and ServicePoints form a package of products and services to help UK-wide businesses get:

  • An even more Effective Customer Pathway (see Mystery Customers page)
  • Improved Unique Selling Points & Prime Market Position (SalesPoints page)
  • Flexible, Convenient and Cost-effective customer contact systems to enhance customer service, at fair prices, with great support (see Telecoms & Card Payments pages)

The more of these your business has, the easier achieving extra sales and more repeat customers will become. 

Every business should have them.

What MarketCheckers does

Choose from any or all of 1-3 below:
1. Measure how good your company is at giving customers the products and services that they REALLY want, compared to the competition
2. Test how good your customer-facing employees and sales partners are at handling sales and customer service enquiries
3. Review your sales processes and systems

Then we provide you with user-friendly feedback you can share colleagues and sales partners.

You can do this either as a one-off, or we can test and measure again periodically for improvements…up to you.

Delivering a consistently high standard of Service is a key part of performing well on Sales.

                                        

Outcomes

By combining the above, your company will be able to:

  • Raise levels of Customer Service to differentiate your business more effectively from the competition and convert more enquiries to sales
  • Improve time-savings & add convenience for your customers and your team, with user-friendly, flexible Contact Technology
  • Keep customers coming back again and again, by getting your product and service offerings into a Prime Position against  your competitors on key selling point
  • Another important factor in this is providing ways to motivate your employees.
  • Plus, as an added bonus, we may also find that you can develop an additional revenue stream or two, or cut costs. 

Take the 60-second challenge

How many Service Points do you score?

Take our 10-point test in the link below and see how you get on.

Do you get all 10? Be honest now….

10-point Customer Service & Retention test – click here

                                        

Background 

Over the years MarketCheckers Ltd has built up a great deal of experience and expertise with many clients, large and small, in the following Consumer and B2B sectors. 

Some are independent SMEs, occasionally clients are branches of larger companies, and many are UK head offices.

  • Automotive – Cars, Vans, Trucks, Service, Parts, Accessories & Oils, Warranty, Fleet, Car Rental
  • Financial Services – Accounting, Banking, Insurance, Credit Cards
  • Food & Drink – Pubs, Restaurants, Coffee shops, Tearooms, Takeaways
  • Health & Fitness – Gyms, Treatment Spas, In-home care, NHS, Hearing Aids, Dental
  • Hospitality & Events – Hotels, Conferences Centres
  • Leisure and Holidays – Cinemas, Tour Operators, Tenpin Bowling, Casinos, Holiday Resorts, Tourist Boards
  • Manufacturing – Electrical Power Cords, Concrete, Textiles, Petrochemicals, Laboratory Equipment
  • Mechanical equipment – Diggers & Excavators, Tractors, Forklift Trucks
  • Professional Services – Consultancies, Advertising Agencies, Legal, Surveyors, Printing, Veterinary, Further Education, Professional Institutes, Technology Services
  • Property – Housebuilders, Home Improvements, Estate Agents, Housing Associations
  • Public Sector – County Councils, City Councils, Office of Deputy Prime Minister
  • Retail & High Street – Kitchens & Bathrooms, Domestic Electrical Appliances, Groceries, Petrol stations, Furniture, Collectors’ Items
  • Trade Counters – Builders’ Merchants, Security Equipment, Electrical Wholesalers, Flooring, Plumbers’ Merchants
  • Warehousing & Logistics – Haulage/Transportation, Storage

 

To Get a Quote

So, did you get 10/10 on the 60-second challenge above – but what about point 3?   If so, then maybe we won’t be hearing from you…

Otherwise, why not either fill in a form, or pick up the phone, or send an email.

The first step can be to do a “pilot study”, for a relatively low cost.

That way you get an idea of the type of information you’ll receive. Next, we can give you a quote for a larger exercise, if you wish.

It costs nothing to find out more…

 

Telephone: 0115 773 7075

email:   info@market-checkers.co.uk 

                                        

LINKS TO OTHER PAGES

Mystery Customers and Sales Research

Products for Enhanced Customer Service