Checking, Measuring & Enhancing Key Points of Customer Contact:

• Service and Sales Performance Tests by Mystery Customers
•Customer Contact Technology: Telecoms & Card Payments 
•Sales Enquiry Conversions and Customer Retention
• Market Position and Competitiveness

Customer Service and Retention is Key

The bottom line about staying in business is simple, in principle at least: keep your customers coming back, both B2B and B2C.   

Hi, I’m Mark. I have been helping businesses do exactly that for a long time, including many major household names, as well as SMEs.  

Many years of experience tell me that the most effective way to boost Customer Retention & Recommendations is consistently excellent customer service, on a foundation of motivated team members.  So, to help you out, my business provides clients of all sizes with well-researched, tailor-made “MarketCheckers” reports as well as “ServicePoints” customer-supporting products and services. 

ServicePoints by MarketCheckers is here to help businesses get:

  • An Effective Customer Pathway (see Mystery Shopping page)
  • A Prime Market Position (see MarketCheckers page)

  • Flexible, Convenient and Cost-effective customer contact systems (see Telecoms and Card Payments pages)

The more of these your business has, the easier achieving extra sales and more repeat customers will become.  Every business should have them. So, in the first two points above, our Services are about i.) measuring how well your company’s customer-facing team handle different types and stages of customer contact, and how this can be improved, as well as ii.) ensuring that what you are offering and how you offer it will compare very well in the market against your competitors. 

For customer-facing technology and touchpoint Products, in the 3rd point above, the key issue is “are your telecoms and payments systems set up in such a way that customers can always interact with your organisation in a user-friendly manner?” Some businesses take the line of least resistance here, but the right setup can improve your enquiry-conversion percentage and so increase sales.

Outcomes

By combining the above, your company will be able to:

  • Raise levels of Customer Service to differentiate your business more effectively from the competition and convert more enquiries to sales
  • Improve time-savings & added convenience, for your customers and your team, with user-friendly, flexible Contact Technology
  • Keep customers coming back, again and again and again with by getting your product and service offerings into a Prime Position against  your competitors on key selling point
  • Another important factor in this is providing ways to motivate your employees.
  • Plus, as an added bonus, we may also find that you can develop additional revenue stream or two, or cut costs. 

Take the 60-second challenge

How many Service Points do you score?

Take our 10-point test in the link below and see how you get on.

Do you get all 10? Be honest now….

10-point Customer Service & Retention test – click here

Background 

Over the years MarketCheckers Ltd has built up a great deal of experience and expertise with many clients, large and small, in the following Consumer and B2B sectors. 

Some are independent SMEs, occasionally clients are branches of larger companies, and many are UK head offices.

  • Automotive – Cars, Vans, Trucks, Service, Parts, Accessories & Oils, Warranty, Fleet, Car Rental
  • Financial Services – Accounting, Banking, Insurance, Credit Cards
  • Food & Drink – Pubs, Restaurants, Coffee shops, Tearooms, Takeaways
  • Health & Fitness – Gyms, Treatment Spas, In-home care, NHS, Hearing Aids, Dental
  • Hospitality & Events – Hotels, Conferences Centres
  • Leisure and Holidays – Cinemas, Tour Operators, Tenpin Bowling, Casinos, Holiday Resorts, Tourist Boards
  • Manufacturing – Electrical Power Cords, Concrete, Textiles, Petrochemicals, Laboratory Equipment
  • Mechanical equipment – Diggers & Excavators, Tractors, Forklift Trucks
  • Professional Services – Consultancies, Advertising Agencies, Legal, Surveyors, Printing, Veterinary, Further Education, Professional Institutes, Technology Services
  • Property – Housebuilders, Home Improvements, Estate Agents, Housing Associations
  • Public Sector – County Councils, City Councils, Office of Deputy Prime Minister
  • Retail & High Street – Kitchens & Bathrooms, Domestic Electrical Appliances, Groceries, Petrol stations, Furniture, Collectors’ Items
  • Trade Counters – Builders’ Merchants, Security Equipment, Electrical Wholesalers, Flooring, Plumbers’ Merchants
  • Warehousing & Logistics – Haulage/Transportation, Storage

 

To Get a Quote

So, did you get 10/10 on the 60-second challenge above – but what about point 3?   If so, then maybe we won’t be hearing from you…

Otherwise, why not either fill in a form, or pick up the phone, or send an email.

The first step can be to do a “pilot study”, for a relatively low cost.

That way you get an idea of the type of information you’ll receive. Next, we can give you a quote for a larger exercise, if you wish.

It costs nothing to find out more…

Enquiry Forms

Get a Quote for B2C & B2B Mystery Customers – Sales and Service enquiries

Get a Quote for Customer Satisfaction, Sales Insights & Market Position Surveys

Get a Quote for Sales and Service Enquiry-handling Training and/or an Employee Engagement Survey

Card Payments and EPOS Systems

Get a Quote – Card Payments system – click here

Get a Quote – EPOS system – click here

Telecoms

Get a Quote – Telephone Systems, VOIP & Internet – click here 

Get a Quote – Mobile Phones, SIM-only & Mobile Broadband – click here

If possible, please request a quotation at least 3 months before the end of the contract with your existing supplier

Telephone: 0115 773 7075

email:   info@market-checkers.co.uk 

LINKS TO OTHER PAGES

Mystery Customers and Sales Research

Products for Enhanced Customer Service